Description

The intern will support the Remarketing Team in achieving business targets by managing activities related to the end-of-contract phase for rental and leasing vehicles. Under the guidance of the Sales & Administration Team, the intern will primarily focus on administrative and after-sales processes for vehicles owned by VW Bank and VW Leasing.

Role and duty

The intern will support the Remarketing Team in the following activities:

• Administration of buy-back sales (RAC vehicles) to the National Sales Company (VGI)
• Support in dealer management processes
• Confirmation and communication of winners (local process)
• Payment control and monitoring
• Credit checks on buyers (local process)
• Release of sold vehicles (local process)
• Request for ownership transfer and invoicing (local process)
• Assistance in back office operations (e.g. self-billing, visura, customer data update, …)
• Communication and coordination with buyers
• Complaint management (local and second-level VTI process)
• Monitoring buyer satisfaction
• Support to other VTI Italy activities
• Management of wrecks
• Support in B2C processes

Required Competencies

• Good knowledge of the Microsoft Office Suite (especially Excel – at least intermediate level).
• Passion for and knowledge of the automotive world
• Good command of the English language
• An interest in AI and emerging technologies is appreciated

Key soft skills

• Problem solving
• Ability to work under pressure
• Excellent interpersonal skills
• Precision
• Team-oriented mindset
• Flexibility and openness to innovation
• Responsibility
• Ability to interact effectively with various departments

What we offer: