Role Description

To support the NAR (North American Region) Remarketing Department in all vehicle remarketing aspects of dealer relations, dealer online sales, and other programs.  This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales and arbitrations. This role will play a critical component with identifying trends and opportunities to increase process efficiencies for NAR Remarketing, dealerships, as well as vendors.

Job Responsibilities

• Direct Channel Monitoring and Support.
• Identify trends and opportunities when vehicles move through online lifecycle (seller removed, hold awaiting location, ungrounded reporting, mileage discrepancy, bankruptcy reporting)
• Responsible for managing payoff shortage queue.
• Manage emails related to Audi Direct, Volkswagen Direct, Audi Pre-Owned Direct, VW Pre-Owned Direct usage and purchase inquiries.
• Payment methods and site access.
• Remarketing program level and pricing inquiries.
• Lease Pull-Ahead Programs and Continuations.
• Title, and Ownership inquiries.
• Transportation inquiries.
• Dealer Service Loaner inquiries.
• Dealer Phone Calls and Field Support.
• Follow up with dealers on vehicles that have not been grounded within three business days.
• Identify trends and work with field personnel and dealership to ensure process is understood and followed.
• Manage phone calls related to Audi Direct, Audi Pre-Owned Direct, Volkswagen Pre-Owned Direct and Volkswagen Direct usage and purchase inquiries.
• Support Audi Certified Excellence and VW Affinity level inquiries.
• Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow-up on dealer payoff shortages as necessary.
• Oversee adherence to SLAs under the Remarketing Services Processes.
• Vendor Accountability (Technology and Product Delivery Fulfillment).

Qualifications

Experience:

• 2-4 years customer and/or dealer contact experience.
• 2-4 years Remarketing Lease End related experience (preferred)

Education:

• College Diploma.
• Bachelor’s degree in business (preferred)

Skills:

• Communication skills.
• Problem solving skills.
• Analytical skills.
• Conceptual thinking skills.
• Computer savvy.
• Integration – joining people, processes, or systems.
• Influencing and negotiation skills.
• Specialized skills:
• Strong Verbal and Written Communications skills.
• Strong professional and interpersonal skills.
• Positive attitude and team player.
• Highly motivated, able to work independently with minimal direction, self-starter.
• Consumer or automotive financing knowledge and sound understanding of dealership operations.
• Competent computer skills, Outlook, Excel, Word, PowerPoint, and Oracle.
• Able to work overtime and/or flexible hours.

Work Flexibility:
Ability to work Monday – Friday between 9:00 AM – 8:00 PM.
Role Classification for this position is Remote

Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications.  The salary for this role is $57,434. Actual pay may vary based on experience, education, and internal compensation practices.

This posting represents an existing vacancy that we are actively seeking to fill.