Brief Role Description

This position is Career Level 19P, located in Reston, VA, with a Role Classification of Hybrid.

Role Summary:

The Sales Operations Program Specialist has broad responsibilities for coordination, communication and implementation of sales programs to ensure efficient, error-free execution. They will assist and sometimes lead in the coordination across multiple business functions to deliver customer solutions and VWFS initiatives. Additionally, the position backs-up the Business Development Specialist.

Responsibilities within this Role

• Delivering responsive service to customers (VW, dealers, internal), to include program-specific reporting (10%)
• Timely creation and distribution of program bulletins and communications (10%)
• Leads coordination and operationalization of programs and initiatives with Service Center, Remarketing, Legal/Compliance and other stakeholder groups (20%)
• Maintenance of look, feel and content of program bulletins and handbooks to ensure clarity, simplicity and consistency that will support dealer and customer satisfaction (5%)
• Communication, coordination and understanding of sales programs and initiatives across all parts of VCI, the Brands, and dealers to ensure efficient, error-free program execution (5%)
• Support and at times lead VWFS initiatives and customer deliverables, including internal/external communication and reporting. (25%)
• Vendor management of key VWFS Business Operations partners (5%)
• Continuous improvement of all Business Operations functions; drive efficiency, customer experience, incremental sales/profitability.  Manage areas of the business and outcomes, not processes. (10%)
• Provide back-up support to the Business Development Specialist on items such as (10%):
  • Preparation and analysis of sales reports and the competitive environment using PIN Navigator, Business Objects, Access, Excel, Power Point, etc.
  • Point of contact for field related questions, including exception requests
  • Preparing monthly Pricing presentation
  • Program and Product cost/benefit analysis

Qualification requirements

Required Experience:

• 5-7 years’ of work experience of revelant experience required.

Required Education:

• Bachelor’s degree

Desired Education:

• Master’s Degree

Needed Skills:

• Analytical Competence – accurately managing large amounts of data to support program operations, Analytics including data base mining, distilling complex data into simple presentation, and making business recommendations
• Customer focus – VW brand and dealers
• Project Management – coordinating various functions

Required Skills:

• Excel proficient

Desired Skills:

• Tableau proficient
• Business Objects proficient
• Sales Force proficient