Pickering, ON, CA, L1V 0C4
Workplace Solutions Technician
Workplace Solutions Technician
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Role Description
The Workplace Solutions Technician, provide a world-class customer service experience to all VWFS employees and contractors in Canada and the US. This role is the primary technical resource in the Pickering office and responsible for incident management over the phone for all users. The workplace technician supports all technologies in the Workplace Technologies space which includes end user computing, collaboration, multimedia and several enterprise software packages.
Key Responsibilities
- Act as a Level 2+ expert for all users in Canada, United States, and Offshore and the only in office technical resource for the Canadian office. This includes, but is not limited to all hardware, software, network, telecom, and audio/visual incidents, providing first-class support to users for incidents escalating from the helpdesk.
- Administer M365 and identity services, including Azure AD, Exchange Online/On-Prem, and Active Roles + Microsoft Entra (accounts, mailboxes, security groups).
- Own the Canadian endpoint ecosystem, from SCCM/MECM imaging, deployment, and maintenance to asset receiving, allocation, and off-lease compliance.
- Drive critical workflows including onboarding/offboarding employees and maintain stringent incident/asset management via ServiceNow.
- Create/maintain essential technical documentation and proactively develop specialized industry knowledge through continuous training.
Qualifications
Education
- Undergraduate Degree or diploma in Computer Science or equivalent experience
- Preferred: B.S. in Computer Science
Experience
- 5+ years’ experience in Information Technology field supporting the installation, configuration and support of end user PC & Mac hardware
- 3+ years’ experience in supporting Office 365, cloud-based systems and mobile device environment
- Preferred: Windows PC Operating System (Windows 11) / Desktop administration
- Preferred: Demonstrated problem-solving skills
- Preferred: Understanding of Office 365 Suite and subscription plans
- Preferred: Support of Apple devices (iPhones & iPads) & Android devices
- Preferred: Macintosh Hardware and Operating System
- Preferred: Microsoft System Center Configuration Manager (SCCM)
- Preferred: Active Directory & Azure Active Directory
- Preferred: Microsoft Entra Admin Center
- Preferred: Excellent written and verbal communication skills
- Preferred: Knowledge of Agile (DevOps/SCRUM) methodologies
- Preferred: Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Skype/Teams, OneDrive for Business, Publisher, etc.
- Preferred: Understanding of asset management and procurement procedures
- Preferred: Knowledge of basic networking fundamentals such as hardware (routers/switches), protocols, and software that enables network services
Skills & Qualifications
- CompTIA A+ OR ITIL Foundation
- MCSA: Universal Windows Platform
- Preferred: CompTIA Security+
- Preferred: MCSA: Office 365
- Preferred: Canon UnifFLOW Print Management
Internal Grade: 7
Role Classification: Hybrid
Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary range for this role is $72,000 - $80,000. Actual pay may vary based on experience, education, and internal compensation practices.
All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.
Full-time employees of Volkswagen Financial Services enjoy these benefits:
Health Insurance Coverage: We provide comprehensive insurance coverage, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services.
We offer a flex health benefit program, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services that fits their needs.
Retirement Plans & Savings: Planning for the future is important, which is why we offer competitive defined contribution retirement plan at no cost to the employee to help our employees save for their long-term financial goals. In addition, we have a generous savings matching program.
Compensation: We believe in recognizing individual contributions and sharing company performance. Our Bonus & Merit Program reinforces a reward and a pay-for-performance culture.”
Vehicle Leasing Program: Our Vehicle Leasing Program offers employees the convenience and cost savings of leasing company vehicles at discounted rates. Employees and eligible family members can lease up to four vehicles per year.
Work Environment: Our workplace sets the standard with its state-of-the-art facility, designed to inspire creativity and productivity. We believe in fostering an environment where our employees feel empowered to do their best work, and our flexible hybrid policy reflects our commitment to accommodating diverse work styles and needs.
Floaters Days: We understand the importance of work-life balance, which is why we offer floaters days that can be used at your discretion for personal reasons or to recharge. We've included these days to be inclusive of holidays or celebrations that are that are important to employees. This allows you to commemorate whatever might be important to you.
Company Designated Holidays: In addition to offering floaters days, we also recognize the importance of celebrating the holiday season with our team. That's why we designate specific company holidays during the December holiday period, ensuring our employees can enjoy this festive time. *Schedules may vary depending on the specific needs of certain parts of our business.
Wellness Programs: We care about the holistic well-being of our employees, which is why we offer various wellness programs designed to promote physical, mental, and emotional health.
These may include discounted gym memberships, mental health resources, and more.
Tuition Reimbursement: We offer this program as part of our commitment to employee development. This benefit supports continued education by covering approved course expenses, fostering both professional growth and long-term career advancement.
Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require accommodation during the recruitment and selection process, please advise in advance.
Only shortlisted candidates will be contacted.
Pickering, ON, CA, L1V 0C4