Pickering, ON, CA, L1V 0C4
Senior Process Engineer
Senior Process Engineer
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Brief Role Description
The Sr. Process Engineer is the lead workflow automation developing resource for Volkswagen Financial Services. This role will lead the implementation of workflow solutions with a combination of process standardization, process automation through the analysis, creation, design and development of robots configured with authorized tools to maximize efficiency in business processes, as well as provide support and maintenance to active automations developed and delivered to the business.
This role is a visionary for early research and analysis of business models and technological tools to ensure BPO has the right automation strategy for the company, as well as create a vision of efficient development of workflow automation through teamwork with all areas of the organization and maintain a disruptive thinking that brings value to the company. The process engineer will Identify and implement process improvements with the use of robotics, machine learning and AI tools to maximize the ability to reduce the cost of doing business, increase quality and foster bridges toward new business opportunities. The Sr. Process Engineer will also assist BPO management with the adoption of process optimization framework and lean thinking behaviors in back-office departments across the organization. This role will work closely with the Business Process Engineers and Lean Portfolio Analyst to establish proactive forecasting of financial savings and cost impacts.
Possible Tasks within this Role
- Workflow automation development including the coding, testing and implementation of workflow automation leveraging robotics, LLMs and OCR technology mainly within the Process UiPath technology platform
- Attend incidents and/or changes of the robots that have been deployed to the Business areas as part of the Robot support and maintenance process defined in the QA, Testing & Automation area manual as Warranty period, in line with the service levels defined by IT to guarantee the operation of the automated processes
- Propose and implement quality assurance (QA) tools in the configuration of the automation code through checkpoints and best practices of RPA development to avoid and/or mitigate possible errors in the execution by the Business areas ensuring the quality of the automation process
- Produce the supporting documentation of the automated process flow configuration design according to the QA, Testing & Automation area guidelines and document policy to share and train the business users responsible for these automated processes to understand the workflow automation configuration and serve as a guide for execution.
- Conduct Root Cause Analysis (RCA) to identify process inefficiencies, performance gaps, and underlying issues, and recommend corrective actions.
- Collaborate with cross-functional stakeholders to understand, document, and validate workflows, ensuring alignment with business objectives. Analyze processes end to end from a value stream perspective.
- Mentoring the Business Process Engineers, Internal Departments and leadership on best practices
- Working with the IT and the Business departments to adopt automation across the organization.
- Enhance and maintain BPO team dashboards leveraging UiPath Insights and Power BI and oversee administration of the BPO SharePoint site.
Qualification requirements
Education
Minimum Required:
- Bachelor’s Degree in computer science mathematics or information systems
Desired:
- UiPath Certification or relevant experience
- Master’s in business administration or other
Experience:
Minimum Required:
- 7 – 10 years working with or leading Continuous Improvement initiatives or relevant experience
- 3 + years of programming (including scripting /coding) experience, SQL and relational databases, and application development
- 5 + years evaluating processes to optimize production capability and reviewing technical environments to meet business needs.
- 4 + years of experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes
Skills:
Minimum Required:
- Software development, testing and implementation
- Knowledge of SAP integrations
- Ability to understand and document workflows.
- Proficient in process diagram interpretation and development.
- Ideally have Developer certifications. Architecture in RPA, UX/UI.
- Strong knowledge and experience in both agile and traditional project development methodologies.
- Communication skills both written and verbal (English).
- Negotiation and conflict resolution skills; ability to create an open environment in which conflicts over project priorities, scope and requirements decisions can be aired and resolved objectively.
- Demonstrated ability to work on multiple projects simultaneously.
- Analytical and conceptual thinking: use of logic and reason, creative and strategic.
- Integration: bringing people, processes or systems together.
- Ability to present technical details to collaborators from other business areas.
- Performance oriented
- Intermediate to advanced Microsoft Office skills (Excel, Word, Power Point, MS Project).
- Experience with MS Office 365 is a plus
Specialized Skills:
- 3+ years experience in software development and strong programming skills.
- 3+ years demonstrated experience in RPA application design and development.
- 3+ years experience and technical knowledge of automation tools: UiPath, Automation Anywhere, Blue Prism, WorkFusion, win automation, among others.
- High experience in the development of robots with the UiPath tool mainly
- 5+ years experience with databases (SQL or NoSQL)
- 2-3 years process modeling/mapping experience
- 2-3 years experience in any of the programming languages like C/C++, Python, VB Script, Ruby, Java, JS, .Net
Preferred:
- Experience with LLM (Large, Language Model)
- Knowledge about UiPath Agents, Maestro Orchestration
- Process modeling with IBM Blueworks Live
- UiPath RPA Certification
- Experience with chat bot development
- Lean Six Sigma Green Belt
Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications.
The salary range for this role is $80,000 - $110,000. Actual pay may vary based on experience, education, and internal compensation practices.
This posting represents an existing vacancy that we are actively seeking to fill.
We offer:
All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.
Full-time employees of Volkswagen Financial Services enjoy these benefits:
- Health Insurance Coverage: We provide comprehensive insurance coverage, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services.
- We offer a flex health benefit program, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services that fits their needs.
- Retirement Plans & Savings: Planning for the future is important, which is why we offer competitive defined contribution retirement plan at no cost to the employee to help our employees save for their long-term financial goals. In addition, we have a generous savings matching program.
- Compensation: We believe in recognizing individual contributions and sharing company performance. Our Bonus & Merit Program reinforces a reward and a pay-for-performance culture.”
- Vehicle Leasing Program: Our Vehicle Leasing Program offers employees the convenience and cost savings of leasing company vehicles at discounted rates. Employees and eligible family members can lease up to four vehicles per year.
- Work Environment: Our workplace sets the standard with its state-of-the-art facility, designed to inspire creativity and productivity. We believe in fostering an environment where our employees feel empowered to do their best work, and our flexible hybrid policy reflects our commitment to accommodating diverse work styles and needs.
- Floaters Days: We understand the importance of work-life balance, which is why we offer floaters days that can be used at your discretion for personal reasons or to recharge. We've included these days to be inclusive of holidays or celebrations that are that are important to employees. This allows you to commemorate whatever might be important to you.
- Company Designated Holidays: In addition to offering floaters days, we also recognize the importance of celebrating the holiday season with our team. That's why we designate specific company holidays during the December holiday period, ensuring our employees can enjoy this festive time. *Schedules may vary depending on the specific needs of certain parts of our business.
- Wellness Programs: We care about the holistic well-being of our employees, which is why we offer various wellness programs designed to promote physical, mental, and emotional health. These may include discounted gym memberships, mental health resources, and more.
- Tuition Reimbursement: We offer this program as part of our commitment to employee development. This benefit supports continued education by covering approved course expenses, fostering both professional growth and long-term career advancement.
Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.
Only shortlisted candidates will be contacted.
Pickering, ON, CA, L1V 0C4