Pickering, ON, CA, L1V 0C4
Bilingual Credit Manager
Bilingual Credit Manager
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Brief Role Description
The incumbent of the position will be leading the Credit team, who is responsible for the review and analysis of retail and lease financing requests. This person will provide ongoing coaching and support to ensure ownership and adherence to corporate risk standards and policies, while providing exceptional service to our dealers and brand partners.
Position level: 9
Reports: Manager, Credit Decision Team NAR
Role classification: Hybrid
Possible Tasks within this Role
Key Responsibilities
- Manage and coordinate all team activities and ensure that the workload is distributed effectively
- Establish individual performance objectives supporting corporate objectives as it relates to risk management and customer satisfaction.
- Work in collaboration with the Human Resources department in the process of selecting, hiring and training new employees.
- Foster professional development of team members based on the needs of individuals as well as the organization.
- Ensure that the department’s activities comply with established policies and regulations by completing monthly reviews.
- Actively seek ways to improve current processes to meet customer and dealer expectations as well as market requirements.
- Collaborate and support other departments such as Risk and Fraud to mitigate risk exposure.
- Partner with Sales and Field Teams in resolving dealer and customer issues.
- Lead efforts on key strategic initiatives that support ease of doing business for our customers and dealers.
- Act as a budget custodian to ensure department funds are properly managed and vendor invoices are paid in a timely manner.
Qualification requirements
Education
• Post-secondary diploma required
• University degree is preferred (Business Management/Finance or other related fields)
Experience
• 5 to 7 years of finance / banking experience required (including credit authorization and customer service)
• Minimum 3 years of personnel management experience required
• Experience in auto financing, an asset
Skills
• Excellent communication skills – interpersonal, presentation and written (French & English)
• Strong analytical and negotiation skills
• Ability to read financial statements
• Good knowledge of Canadian consumer protection and fair credit laws / regulations
• Proficiency in Excel, Access, PowerPoint, Business Objects
• Knowledge of accounting principles an asset
Work schedule
• Availability to work on a flexible work schedule from Monday to Saturday when needed
• Availability for occasional travel, as per business requirements
Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications.
The salary range for this role is $90,000 - $123,500. Actual pay may vary based on experience, education, and internal compensation practices.
This posting represents an existing vacancy that we are actively seeking to fill.
We offer:
All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.
Full-time employees of Volkswagen Financial Services enjoy these benefits:
- Health Insurance Coverage: We provide comprehensive insurance coverage, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services.
- We offer a flex health benefit program, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services that fits their needs.
- Retirement Plans & Savings: Planning for the future is important, which is why we offer competitive defined contribution retirement plan at no cost to the employee to help our employees save for their long-term financial goals. In addition, we have a generous savings matching program.
- Compensation: We believe in recognizing individual contributions and sharing company performance. Our Bonus & Merit Program reinforces a reward and a pay-for-performance culture.”
- Vehicle Leasing Program: Our Vehicle Leasing Program offers employees the convenience and cost savings of leasing company vehicles at discounted rates. Employees and eligible family members can lease up to four vehicles per year.
- Work Environment: Our workplace sets the standard with its state-of-the-art facility, designed to inspire creativity and productivity. We believe in fostering an environment where our employees feel empowered to do their best work, and our flexible hybrid policy reflects our commitment to accommodating diverse work styles and needs.
- Floaters Days: We understand the importance of work-life balance, which is why we offer floaters days that can be used at your discretion for personal reasons or to recharge. We've included these days to be inclusive of holidays or celebrations that are that are important to employees. This allows you to commemorate whatever might be important to you.
- Company Designated Holidays: In addition to offering floaters days, we also recognize the importance of celebrating the holiday season with our team. That's why we designate specific company holidays during the December holiday period, ensuring our employees can enjoy this festive time. *Schedules may vary depending on the specific needs of certain parts of our business.
- Wellness Programs: We care about the holistic well-being of our employees, which is why we offer various wellness programs designed to promote physical, mental, and emotional health. These may include discounted gym memberships, mental health resources, and more.
- Tuition Reimbursement: We offer this program as part of our commitment to employee development. This benefit supports continued education by covering approved course expenses, fostering both professional growth and long-term career advancement.
Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.
Only shortlisted candidates will be contacted.
Pickering, ON, CA, L1V 0C4