Operations Support Representative, Contract

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Role Description

The Operations support representative is responsible for handling all administrative tasks for customer advocacy (collections, customer service and lease end department). Process lease transfers, refinancing and lien registrations for customers.

Tasks within this Role

• Process and complete inbound and outbound documentation from and to customers, such as, lien letters, soft letters, release letters, welcome letters, and other related tasks.
• Send repossession notices to customers and provide the required auction documentation to facilitate the sale of vehicles. Complete the documentation for files intended for bailiffs and lawyers. Process insurance requests and cancel the coverage of insurance products.
• Process total loss files and produce proofs of claim for notices and proposals of bankruptcy received and do the necessary follow-up to obtain releases.
• Creation of deficiency balance letters
• Ensure all lease and retail contracts have been properly registered with the appropriate provincial government registry as required by Personal Property Security Act (PPSA). Also responsible for processing any modifications to the original registration as needed based on business requirements.
• Support the creation and processing of documents related to the lease transfer and refinance contracts.

Qualification requirements

Education
• High school Diploma
• Preferred: College diploma

Experience
• 1 years of experience with administrative tasks
• Preferred: 1 to 3 years of related work experience

Skills
• Ability to communicate both verbally and written (French & English)
• Attention to detail

Work schedule

Role Classification: Fully-Remote
Internal Grade: 3

Salary is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary for this role is $45,000. Actual pay may vary based on experience, education, and internal compensation practices.

All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require accommodation during the recruitment and selection process, please advise in advance.

Only shortlisted candidates will be contacted.

Volkswagen Financial Services - The key to mobility

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services (VWFS) offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our customers. Additionally, we provide commercial financing products to Audi, Ducati, and Volkswagen Dealers.

VWFS is seeking individuals from diverse professional backgrounds who can bring fresh perspectives and ideas to help us drive forward in the ever-evolving financial and mobility services industry. As we continue to grow, we are excited to welcome talent from a variety of professional backgrounds to join our team. We believe in the power of diversity and inclusion, as it fuels creativity, fosters innovation, and strengthens our ability to serve our customers better. Are you a forward-thinker, a problem-solver, or an innovator? This is an opportunity to be part of a dynamic team that values diversity, creativity, and collaboration.

Privacy Policy

Data Privacy | VWFS Canada

Support

For more information contact: vwgroupcareers@vw.com

Job ID: 24831

Company: VW Credit Canada, Inc.

Location:

Department: Financial Services and Insurances

Career Level: Professionals

Working Model: Full-time

Contract Type: Fixed-term

Remote Working: Up to 100%

Posting Date: Apr 14, 2026

By clicking "Apply now" I consent to share my name and email with VWAG entities around the world

You consent to share your personal information for the following purposes:

Applying for jobs, whether in Canada or internationally;

Validating your employment history;

Determining your eligibility for employment with [VWFS and VGCA];

Providing you with information about training, learning, or other development and employment opportunities.

Your information may be transferred within Canada, including outside of Quebec, and/or outside of Canada. You have the right to access your personal information and to request correction or deletion of your personal information, and data portability as per applicable Canadian laws. After you leave this page and if you have not already done so, you will be asked to create a profile, which will include the sharing of your personal information with us and, potentially, some of our affiliates. You will be asked to select one of three options regarding the VW parties that will have access to your personal information. Please note; however, that regardless of which option you select, your name, email address and individual identification number may be accessible by individual Volkswagen Group entities located in jurisdictions that are outside of Canada and that, by clicking below, and choosing to create a profile, you consent to such access to those data elements.