Possible Tasks within this Role

• Ensuring the proper functioning of the department.
• Collecting, analysing and processing information received from official dealers.
• Submitting proposals regarding financing conditions.
• Actively participating in the preparation of documents within the competence of the Head of Dealer Care Centre (DCC), and preparing all necessary documents for signature by the Company’s management.
• Controlling incoming invoices from dealers and the vehicle payment process.
• Preparing reports and task lists, continuously monitoring task completion and the results of the department employees’ work.
• Ensuring cooperation and representing the Company in relations with dealers, public and private bodies, institutions, organisations and other counterparties, partners and clients of the Company.
• Ensuring, coordinating and controlling the participation of DCC employees in the preparation of documents on matters within the DCC’s competence, including documents for signature by the Company’s management.
• Ensuring the proper application of labour legislation in relations with DCC employees.
• Administering the preparation of new departmental procedures and the continuous updating of existing procedures.
• Providing methodological management of the department and its employees, and supporting structural units on operational matters.
• Actively participating in negotiations with dealers, partners and counterparties of the Company.
• Developing and submitting to the Head of Client Service ideas and proposals for improving the DCC’s internal processes, including cooperation with dealers.
• Analysing and improving the department’s existing business processes, with a focus on automation, increased operational efficiency and transition to electronic document flow.
• Improving the efficiency of the DCC and the Company as a whole.
• Identifying, before establishing and during business relations with a client, the risks of such relations and indicators of suspicious financial transactions; forming a conclusion on the risk level and whether a transaction is suspicious; and reporting this to management and the employee responsible for financial monitoring in accordance with internal documents.
• Performing any other professional tasks or projects assigned by the Head of Client Service.

Qualification requirements

• Specialist or master university degree.
• Foreign language competence – English (intermediate level).
• Sales and customer-oriented thinking.
• Communication and negotiating skills.
• Ability to work independently and responsibly.
• Strong teamwork and decision-making skills.
• Managerial working experience.

Skills