Possible Tasks within this Role

Main responsibility – 80 % of time spent

• Provide in-dealership parts consulting services weekly and daily
• Facilitate Regional activities with regards to:
• Dealer Parts Practices: parts inventory management with a focus on fill rate from shelf stock  to improve fixed right the first time performance.
• Parts Marketing Programs: point-of-sale, drop ship programs, national promotions, service reminders, pricing actions, incentive & reward programs, wholesale programs, Co-op , Dealer Tire program, Audi collision center program, D2D, Audio exchange, non-workshop programs (wholesale, etc)
• Accessories Programs: merchandising, point-of-sale, DIA market growth, PIA market growth, Audi collection growth.
• Parts bonus programs: Parts and Accessories bonus.
• Academy programs: Parts Performance Groups and Training Certification for dealership Parts personnel.
• Foster interaction between Dealer Parts & Service functions to maximize marketing effectiveness.
• Facilitate interaction between Dealer Parts & vehicle sales functions to enhance Accessories visibility, availability, sales, & Dealer purchase loyalty. 
• Provide in-depth analysis on all Dealer Parts purchases, stocking & inventory levels with detailed reports available as needed & requested.
• Assist RASM in developing annual Parts sales objectives for Audi dealerships and ad-hoc reporting and communication. Collaborate with field teams to increase parts and accessories sales.
• Support special Parts activities (i.e. Special Parts Buybacks, Dealer Closures, Regional Parts Council Issues or Regional Dealer Council Issues) and parts procurement
• Conduct Parts training for the AASM’s as it relates to Parts operating systems, in addition share “best practices”.
• Support corporate Intranet sites such as accessory web site, maintenance calculator, shop supplies, Parts on Command and provide expertise in ADP, R&R, & other DMS systems.
• Act as a liaison between Audi Parts Departments/Depot(s) & Field staff.
• Support & implement Audi parts initiatives to ensure alignment with overall corporate objectives.

Additional responsibilities – assign 20% of time

• Preparation for dealer visits
• Learning program updates
• Collaboration with other AoA personnel to ensure optimum dealership visits

Qualification requirements

5+ Years of experience

Education

Required

Bachelor’s Degree or equivalent experience

Skills

• Proficient in current Audi/VW parts system applications Parts on Command, MS Office applications (Word and Excel), SAP and SAP Business Warehouse, and Dealer DMS system applications (CDK/R&R)
• Knowledgeable in Audi/VW Parts Policies and Procedures
• Consulting skills – ability to effectively consult Parts and Service dealership personnel based on specific areas of opportunity.  Must be able to analyze the business, define opportunities, develop solutions, implement changes, and evaluate outcomes
• Time Management – must be able to effectively manage to multiple priorities and ensure each dealership visit is productive within time constraints
• Analytical skills – ability to identify areas of opportunity based on a variety of data sources
• Problem solving skills
• Communication skills – primarily listening and speaking.  Must be able to relay the content in a concise and easy to understand manner.  Must listen for opportunities and provide feedback in a constructive manner.
• Learning skills – must be able to learn the content quickly, and keep up with the latest program developments
• Personal Management skills – must be able to adjust priorities and adapt to changing work assignments
• Integration/Collaboration – collaborate with Area Aftersales Manager, In Dealer Trainers, Accessory Merchandizers, and any other AoA roles that visit the same dealership.  Join people, processes or systems
• Resource management
• Conceptual thinking skills
• Computer savvy
• Influencing and negotiation skills

Specialized Skills

Required

• Experience in Dealer Parts department processes
• Wholesale (Field) automotive experience
• Knowledge of inventory management best practices as well as workshop/non-workshop demand generation
• Proficient with all aspects of Dealer Parts Department process

Desired

• 7 +years dealership experience with thorough knowledge and understanding of fixed operations
• Parts, accessory, service, non-workshop(wholesale, etc.) marketing experience
• Recent Parts Manager experience with DMS proficiency
• Consulting related to Parts business in automotive industry
• Used DMS system to conduct business – CDK/ADP or R&R
• Extensive Audi and/or VW product knowledge
• Proficient in Audi/VW Parts Policies and Procedures, and Terms of Trade

Work Flexibility

• Frequent travel required throughout the Region
• Work mostly during the week, but at times may be required to work over the weekend