Brief Role Description

This position is Career Level 19P located in Reston VA, with a Role Classification of Hybrid.

Role Summary

The role requires team-oriented skills and extensive and constant collaboration with NAR leadership, colleagues, other business units, and international VW Group entities. The role actively promotes the company’s vision of integrity and compliance and provides critical support to the Director of Customs and Trade Compliance.

This position also requires strong data management capabilities, high accuracy in handling numerical and transactional work, and a demonstrated commitment to delivering exceptional internal and external customer service.

Role Responsibilities

Trade Compliance Operations – 75%

• Daily operational responsibility of production vehicles imported by VWGoA (all brands).
• Primary contact supporting VWGoA export operations.
• Export compliance training lead.
• Daily parts operations processing.
• Daily exception management related to import activity to resolve outstanding issues.
• Create/manage document retention files for all Customs entries, ensuring accurate data organization and retrieval.
• Customs entry verification processing and Post Entry support, requiring strong numerical accuracy and transaction tracking.
• Report/log issues and work with Customs broker for corrective action and final resolution.
• Validate information against data in the VWGoA import processing system, exercising strong data management and verification skills.
• Daily HTS classification activities for parts and equipment.
• Liaise with broker on import/export customs clearance for vehicles and parts to ensure timely and accurate execution.
• Lead and conduct entry audits to determine import/export compliance.
• Track performance of Customs service providers, compliance programs, and savings opportunities for monthly reporting.
• Ensure Model Code data entry to Global Trade Management system is timely and correct.
• Vehicle Removal Approvals / Prototype Vehicle Tracking / Reminder Emails.
• Oversight of test vehicle program for VWGoA, ensuring timely processing for imports/exports.
• Customs facilitation of eWorkflow changes for permanent and temporary removals.
• Provide support to VWGoA after-sales groups to ensure compliant and timely duty payments.
• Work with End User of Foreign Trade Zone (FTZ) to support FTZ operations and understand the basic process and function from a Customs business perspective.
• Deliver high levels of customer service to both internal departments and external partners, ensuring timely, accurate communication and issue resolution.
• Other tasks & duties as assigned.

Trade Compliance Reporting & Support – 25%

• Develop and manage internal control programs for import and export compliance.
• Research laws/regulations, product descriptions, harmonized tariff codes, country of origin, and resolve compliance issues.
• Positively represent VWGoA to government agencies as required.
• Provide detailed, accurate reporting to management on a daily and ad-hoc basis, demonstrating comfort with numerical data and transactional analysis.
• Collaborate with Purchasing and Suppliers to verify country of origin for Free Trade Agreement purposes.
• Value Reconciliation Analysis Filing.
• USMCA Reconciliation Analysis Filing.
• FTA/USMCA Solicitation and Certification validation.
• FTA/USMCA Qualification Calculation and Analysis Reporting.
• Ad‑hoc query analysis out of Customs Software platform.
• Customs representative with Controlling team for payment and billing processes, requiring strong numerical and transactional oversight skills.
• Tariff reporting and analysis for VWGoA and VWAG.
• Monthly Department of Labor Bureau Price Index Data Reporting.
• Other tasks & duties as assigned.

Qualifications

Years of Experience

• 5–7 years of direct experience with international logistics, customs systems, and formalities.
• 3–5 years in an automotive compliance role or equivalent.
• Demonstrated experience managing data systems, ensuring data accuracy, and working with high‑volume transactional information.
• Evidence of working with numerical datasets, financial or logistics transactions, audit samples, and reconciliation processes.
• Proven ability to deliver high‑quality customer service to internal partners (e.g., Logistics, Purchasing, Accounting) and external stakeholders (e.g., brokers, suppliers, government agencies).

Requires Education

• Bachelor’s Degree in International Business, Supply Chain, Business, Finance, Political Science, or equivalent experience.

Desired Education

• Desired: Licensed U.S. Customs Broker.

Skills

• Analytical and conceptual thinking.
• Strong communication skills (interpersonal, written, and presentation).
• High-level proficiency in MS Office; advanced Excel ability supporting data and numerical analysis.
• Influencing and negotiation skills.
• Initiative and ability to work independently.
• Detail‑oriented with proven precision and integrity.
• Knowledge of accounting procedures, logistics operations, inventory flows, and database management.
• Working knowledge of SAP/ERP (MM & PP).
• Ability to analyze data, select audit samples, and write result reports.
• Ability to develop, implement, and manage Customs processes and procedures.

Desired Skills

• Desired: Spanish language fluency.