Brief Role Description

This position is Career Level 18P, located in irving, TX (Learning Center), with a Role Classification of Hybrid.

Role Summary

This position is primarily responsible for providing technical training to all Volkswagen dealership service personnel in the application of automotive technologies in designated locations and supporting training at our trade school or dealer partners throughout the U.S. This includes diagnostic, maintenance and repair procedures. This position is also responsible for managing a vehicle and tools needed where he or she provides training.

Role Responsibilities

Providing Technical Training (60%)

• Provide technical instruction, based on the service training curriculum for technicians
• Participate in and plan 6 months rolling service training schedule, which includes entering the schedules into the Learning Management System and closing the rosters after every class
• Communicates with necessary parties to maintain high participation rate
• Positively Influences attitudes and behaviors of participants in class
• Shows commitment to quality
• Demonstrates that respect for customer time and value for money are an integral part of VW service and parts skill development 
• Champions and supports the branding vision
• Exhibits self-confidence and presents effectively

Providing Support to Design Team on Course Development and Course Updates (30%)

• Assist in the development of curricula, specific courses and technical education methods
• Provides feedback to the team regarding course development and delivery

Supporting the Region and Dealers – As Required Including Generating Reports (10%)

• Understand there is more to building CSI and repeat purchase loyalty than "fixing it right the first time" 
• Assist in the determination of core competencies, training needs and development of training action plans for dealership staff
• Works with other functional groups within the company as determined by management
• Links business processes and strategies
• Prioritizes dealer training, administrative functions and travel to best serve regional training needs

Qualifications

Years of Experience:

• 3-5 years as a Volkswagen Technical Instructor

Required Education:

• High School Diploma; Automotive Technician license/ASE certification
• Technical Automotive Expertise – Volkswagen specific

Desired Education:

• Associate’s/Bachelor’s Degree in Automotive Science, Education or related degree preferred

Skills:

• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Communication skills – interpersonal, presentation and written
• Computer savvy – skilled in the use of software
• Integration – joining people, processes or systems
• Influencing and negotiation skills
• Problem solving
• Resource management
• Highly competent facilitation, interpersonal and communication skills
• Self-motivated and well organized - a continuous student of automotive technology
• Personal Computer skills in the major office applications, i.e. Word, Excel, Access, PowerPoint, etc.
• Team Player  - ability to build and sustain credibility with dealers, area teams and Academy
• Ability to understand how a top performing dealership functions to achieve excellent customer experiences

Required Skills:

• Refrigerant 609 Certification 

Desired Skills:

• CPR/First Aid

Work Flexibility:

• Work schedule is Monday – Friday at the designated locations. Travel potential: 25%