ABOUT THE ROLE

We are seeking a highly analytical and detail‑oriented ITIL Services Engineer to join our Information Technology team. The successful candidate will be responsible for the full implementation and adherence to ITIL based processes specifically, Incident and Problem Management, Release and Change Management, and Asset, Capacity and Availability Management, as formally adopted by VWSA IT Management. This position is based in the Information Technology Division (Kariega)

KEY RESPONSIBILITIES

• Ensure professional, efficient ITIL processes are implemented and continuously and consistently adhered to across the IT division, thereby ensuring optimal response times in resolving all Incidents/Problems and/or implementing Releases/Changes and/or managing IT Assets, Capacity and Availability thereby continuously improving IT’s customer satisfaction and systems’ stability.
• Facilitating regular formal reviews/analyses of VWSA IT’s adherence to/status of the defined ITIL processes, in the appropriate forums, to ensure timeous, professional and sustainable IT solutions.
• Provide accurate up-to-date KPI’s and performance statistics in respect of the defined ITIL processes adherence, thereby enabling IT Leadership to be informed and, to take necessary remediation actions if, when and where required.
• Proactively drive/pursue resolutions for ALL problems, by engaging across the IT division, with contractors, and where appropriate business customers, to ensure speedy professional resolutions and solutions for all Incidents and Problems, and/or Releases and Changes, and/or Asset, Capacity and Availability management.

REQUIREMENTS

Minimum Qualifications:

• Relevant IT Qualification - degree or diploma (minimum)
• Relevant ITIL Certifications

Experience:

• 3-5 years in IT Incident and Problem Management processes
• At least 2 years participation in ITIL process adoption/adherence
• Motor Industry IT knowledge and experience (Advantageous)

Technical & Behavioral Competencies:

• Initiative and Creativity
• Strong understanding of service delivery methods and issues.
• Excellent written, verbal and presentation skills
• A logical thinker with strong analytical skills
• Takes ownership of problems and issues and proactively resolve them
• Able to work alone or as part of a team
• Influences with tact and diplomacy

NOTE

Please ensure that you upload:

Updated CV

Certified copies of qualifications

Certified copy of ID document

⚠️ Important: Applications without all required documents and late applications will not be considered.