ITIL Service Engineer
ITIL Service Engineer
ZA
ITIL Service Engineer
Applications are invited from suitably qualified & experienced candidates to fill the ITIL Service Engineer position in the Information Technology Division (Kariega)
Brief Role Description
Provide users access to Information Service Assets (applications, servers, folders etc) by providing Active Directory (LAN) user account management, Group Application Access Support, Group Application User Account Access (via UMS) as well as the role of PKI Registration Authority which involves the creation and issuing of secure PKI cards.
Responsible for facilitating, monitoring and verifying the performance of all aspects of identity and access services delivered or provided by VWSA’s IT suppliers to develop and maintain operational excellence to support the business in achieving its strategic objectives.
Possible Tasks within this Role
- Satisfy requests for access to Information Assets timeously, allowing users to authenticate to our network, access internal systems and/or access Group systems.
- Ensure professional, efficient ITIL processes are implemented and continuously and consistently adhered to, thereby ensuring optimal response times in resolving all Incidents/Problems.
- Support IT management by measuring all elements of suppliers’ services, making sure that services have assured contracts, defined SLAs, agreed KPIs, and provide support in the active management of contracts and any associated budgets, in order to ensure the necessary level of support for the business at all times.
- Monitor all incident, problem and continuity processes, within process scope, to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessary.
- Contribute to the design of, and support in, the delivery of accurate reporting against all elements of service delivery so that information is available to key stakeholders and IT senior management.
- Formulate recommendations on alternative approaches/processes to realise desired functionalities, enhancements and desired levels of security.
Qualification requirements
- Degree or Diploma Information Technology
- A ITIL Certifications
Experience
- 2-4 years in IT service delivery activities
- 1-3 years in managing IT (or other) service provider relationships
- Experience with Active Directory
- Experience in Windows Operating System environment
Essentials
- Knowledge and experience in UMS (Group User Management System)
- General understanding of Technologies, Servers, Desktops, Networking
- Technical knowledge and skills in UMS (Group User Management System)
- Strong understanding of service delivery methods and issues
Note:
Please ensure that you upload certified copies of your ID and Qualifications to be considered for ths position.
At Volkswagen, we value an inclusive and diverse culture. We offer a trustworthy environment because we live up to our corporate values, Respect/Integrity/Excellence/One Team. Applications must be submitted via the online system by no later than 24th March 2026
All queries can be raised with Bahieya Dolley , e-mail ssf.recruitment.vwsa.r.uit@vwsa.co.za
Volkswagen Group Africa is committed to developing all its employees, and to provide equal opportunity to those with disabilities or from previously disadvantaged groups, in line with our Transformation goals and Employment Equity Plan
Applications are invited from suitably qualified & experienced candidates to fill the ITIL Service Engineer position in the Information Technology Division (Kariega)
Brief Role Description
Provide users access to Information Service Assets (applications, servers, folders etc) by providing Active Directory (LAN) user account management, Group Application Access Support, Group Application User Account Access (via UMS) as well as the role of PKI Registration Authority which involves the creation and issuing of secure PKI cards.
Responsible for facilitating, monitoring and verifying the performance of all aspects of identity and access services delivered or provided by VWSA’s IT suppliers to develop and maintain operational excellence to support the business in achieving its strategic objectives.
Possible Tasks within this Role
- Satisfy requests for access to Information Assets timeously, allowing users to authenticate to our network, access internal systems and/or access Group systems.
- Ensure professional, efficient ITIL processes are implemented and continuously and consistently adhered to, thereby ensuring optimal response times in resolving all Incidents/Problems.
- Support IT management by measuring all elements of suppliers’ services, making sure that services have assured contracts, defined SLAs, agreed KPIs, and provide support in the active management of contracts and any associated budgets, in order to ensure the necessary level of support for the business at all times.
- Monitor all incident, problem and continuity processes, within process scope, to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessary.
- Contribute to the design of, and support in, the delivery of accurate reporting against all elements of service delivery so that information is available to key stakeholders and IT senior management.
- Formulate recommendations on alternative approaches/processes to realise desired functionalities, enhancements and desired levels of security.
Qualification requirements
- Degree or Diploma Information Technology
- A ITIL Certifications
Experience
- 2-4 years in IT service delivery activities
- 1-3 years in managing IT (or other) service provider relationships
- Experience with Active Directory
- Experience in Windows Operating System environment
Essentials
- Knowledge and experience in UMS (Group User Management System)
- General understanding of Technologies, Servers, Desktops, Networking
- Technical knowledge and skills in UMS (Group User Management System)
- Strong understanding of service delivery methods and issues
Note:
Please ensure that you upload certified copies of your ID and Qualifications to be considered for ths position.
At Volkswagen, we value an inclusive and diverse culture. We offer a trustworthy environment because we live up to our corporate values, Respect/Integrity/Excellence/One Team. Applications must be submitted via the online system by no later than 24th March 2026
All queries can be raised with Bahieya Dolley , e-mail ssf.recruitment.vwsa.r.uit@vwsa.co.za
Volkswagen Group Africa is committed to developing all its employees, and to provide equal opportunity to those with disabilities or from previously disadvantaged groups, in line with our Transformation goals and Employment Equity Plan
ZA