Claims Assessor
Claims Assessor
ZA
Claims Assessor
At Volkswagen Group Africa, we are more than a car manufacturer – we are a global mobility company driven by innovation, quality, and our people. With operating sites in Kariega (Uitenhage), Centurion, and Sandton, we combine a proud heritage of engineering excellence with a strong focus on the future. We produce vehicles and mobility solutions that deliver performance, safety, and sustainability. Our success is powered by diverse, skilled, and passionate employees who value collaboration, integrity, and continuous improvement. As part of the global Volkswagen Group, we operate in a dynamic environment where innovation, digitalization, and sustainability shape everything we do. Joining Volkswagen Group Africa means being part of a team building mobility for generations – responsibly, sustainably, and together.
ABOUT THE ROLE
We are seeking a Claims Assessor to oversee OEM Warranty and Maintenance Plan operations, ensuring dealer claims are accurate, compliant, and cost‑effective. The role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair anomalies. This position is based in the NSO Group Service Department - NSO (Kariega)
KEY RESPONSIBILITIES
- Assess and validate dealer Warranty and Maintenance Plan, claims in line with VW Group brand standards.
- Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
- Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
- Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
- Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
- Support internal stakeholders through reporting, risk identification and audit activities
REQUIREMENTS
Minimum Qualifications:
- Motor Mechanic/Auto Electrician Trade Certificate
- Master / Diagnostic Technician qualification
- National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.
Work Experience:
- Minimum 5-10 years VW/AUDI Brand technical work experience and knowledge of VW Group Aftersales Service systems and processes.
- Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
- Proven experience engaging with Dealers and Customers in a retail environment
Technical & Behavioral Competencies:
- Self-motivated, disciplined, and capable of working independently
- Strong technical, analytical, decision-making, and problem-solving ability
- Excellent communication skills, professional and diplomatic approach
- Ability to negotiate, manage conflict, and perform under pressure
- Team player with good MS Office skills (Word, Excel, PowerPoint)
NOTE:
Please ensure that you upload:
Updated CV
Certified copies of qualifications
Certified copy of ID document
⚠️ Important: Applications without all required documents and late applications will not be considered.
If you are a dynamic and proactive professional eager to contribute to Volkswagen Group Africa’s ongoing success, we encourage you to apply.
📌 Ready to grow with us? Submit your application by clicking “Apply Now” before 5th May 2026
📩 Queries: Contact Bahieya Dolley at ssf.recruitment.vwsa.r.uit@vwsa.co.za
Employment Equity
Volkswagen Group Africa is committed to achieving and sustaining an equitable and representative workforce. In line with our Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups.
VWGA communicates with integrity and transparency.
Issued on behalf of HR
At Volkswagen Group Africa, we are more than a car manufacturer – we are a global mobility company driven by innovation, quality, and our people. With operating sites in Kariega (Uitenhage), Centurion, and Sandton, we combine a proud heritage of engineering excellence with a strong focus on the future. We produce vehicles and mobility solutions that deliver performance, safety, and sustainability. Our success is powered by diverse, skilled, and passionate employees who value collaboration, integrity, and continuous improvement. As part of the global Volkswagen Group, we operate in a dynamic environment where innovation, digitalization, and sustainability shape everything we do. Joining Volkswagen Group Africa means being part of a team building mobility for generations – responsibly, sustainably, and together.
ABOUT THE ROLE
We are seeking a Claims Assessor to oversee OEM Warranty and Maintenance Plan operations, ensuring dealer claims are accurate, compliant, and cost‑effective. The role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair anomalies. This position is based in the NSO Group Service Department - NSO (Kariega)
KEY RESPONSIBILITIES
- Assess and validate dealer Warranty and Maintenance Plan, claims in line with VW Group brand standards.
- Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
- Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
- Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
- Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
- Support internal stakeholders through reporting, risk identification and audit activities
REQUIREMENTS
Minimum Qualifications:
- Motor Mechanic/Auto Electrician Trade Certificate
- Master / Diagnostic Technician qualification
- National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.
Work Experience:
- Minimum 5-10 years VW/AUDI Brand technical work experience and knowledge of VW Group Aftersales Service systems and processes.
- Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
- Proven experience engaging with Dealers and Customers in a retail environment
Technical & Behavioral Competencies:
- Self-motivated, disciplined, and capable of working independently
- Strong technical, analytical, decision-making, and problem-solving ability
- Excellent communication skills, professional and diplomatic approach
- Ability to negotiate, manage conflict, and perform under pressure
- Team player with good MS Office skills (Word, Excel, PowerPoint)
NOTE:
Please ensure that you upload:
Updated CV
Certified copies of qualifications
Certified copy of ID document
⚠️ Important: Applications without all required documents and late applications will not be considered.
If you are a dynamic and proactive professional eager to contribute to Volkswagen Group Africa’s ongoing success, we encourage you to apply.
📌 Ready to grow with us? Submit your application by clicking “Apply Now” before 5th May 2026
📩 Queries: Contact Bahieya Dolley at ssf.recruitment.vwsa.r.uit@vwsa.co.za
Employment Equity
Volkswagen Group Africa is committed to achieving and sustaining an equitable and representative workforce. In line with our Employment Equity Plan, preference will be given to suitably qualified candidates from designated groups.
VWGA communicates with integrity and transparency.
Issued on behalf of HR
ZA