Technical After Sales Trainer (f/m/d)
Technical After Sales Trainer (f/m/d)
Ajax, ON, CA, L1S 7G7
Technical After Sales Trainer (f/m/d)
It’s more than a career—it’s what drives us. At Volkswagen Group Canada (VGCA), we know our vehicles are exceptional because of the people behind them. Our success is built on a culture where every voice matters, ideas are encouraged, and collaboration fuels our momentum. We take pride in our commitment to social responsibility, celebrate diversity, innovate boldly, and support one another as one team. At VGCA we value initiative, creativity, teamwork, and high performance. Across all departments and brands, we share a common goal: to deliver excellence and create a consistent, outstanding experience for our employees, dealerships, and customers.
Drive Your Career With VGCA
- Competitive compensation and comprehensive benefits
- Opportunities for continuous growth and development
- A flexible, collaborative work culture
- A chance to work closely with innovative Volkswagen and Audi vehicles and technologies
Position Overview
Under the direction of the Manager, Group Academy, this individual contributor role is responsible for delivering high quality technical training to Volkswagen and Audi dealership service personnel, with a focus on the effective application of automotive technologies and processes. Training includes theoretical instruction as well as hands on diagnostic, maintenance, and repair procedures, delivered through a variety of blended learning formats. The position is also accountable for the day to day operations and maintenance of the Training Center, including accurate scheduling, reporting, and administration of classes within the Learning Management System (LMS). In addition, the role contributes to the review, maintenance, and development of course curriculum and training content to ensure accuracy and alignment with emerging technologies.
This position is based on site 3+ days per week at our Ajax Corporate Office, Monday through Friday during standard business hours. While the schedule follows a regular weekday structure, flexibility may be required to meet business needs. Due to the nature of the role and training delivery requirements, occasional additional hours or adjustments to the work schedule may be necessary to support operational demands.
This role operates in classroom, workshop, and office environments with hands‑on technical instruction. Bona Fide Occupational Requirements (BFORs) include the ability to stand, walk, and sit for extended periods; lift and handle tools, components, and training materials (up to 40 lbs per organizational standards); reach, bend, and maneuver around vehicles; maintain sustained sensory focus during diagnostics and demonstrations; and use fine motor skills for tools, diagnostic equipment, and instructional technology.The role requires managing multiple activities in a dynamic environment and responding quickly to changing workshop or learner conditions. Strict adherence to safety protocols, including EV and high‑voltage systems, is mandatory.
Primary Responsibilities
- Champion and represent the Volkswagen and Audi brands, ensuring all training delivery reflects the organizations’ technical excellence, safety standards, and customer experience expectations.
- Deliver high quality technical instruction to dealership technicians and VGCA corporate employees, using the established Service Training curriculum and applying best practice adult learning methodologies.
- Plan, coordinate, and execute a continuous three month rolling Service Training schedule, including accurate class setup, roster management, and course closure within the Learning Management System (LMS).
- Collaborate on the review, enhancement, and development of training curricula, ensuring course materials, delivery methods, and assessments remain current, technically accurate, and aligned with emerging technologies.
- Contribute to New Model Launch and New Technology initiatives, supporting content development, training readiness, and technical accuracy for both planning and execution phases.
- Oversee day to day operations of the Learning Center, ensuring optimal functionality, safety, and security of all assets—including training vehicles, diagnostic equipment, tools, and facility resources—while maintaining compliance with all corporate and regulatory standards.
Qualifications
Education
- Post‑secondary diploma in automotive or mechanical studies, or equivalent experience, required; bachelor’s degree in automotive science or related field preferred.
- Valid Provincial Technician’s License or Interprovincial Red Seal Certification required.
- Certification in Adult Learning or Instructional Methodologies is an asset.
Experience
- 5+ years in a technical automotive role within an OEM dealership required.
- 3+ years of training, teaching, or instructional experience preferred.
Job‑Specific Requirements
Technical & Diagnostic Expertise
- Strong understanding of automotive systems, diagnostics, repair procedures, and emerging technologies.
- Ability to clearly translate complex technical concepts into accessible instruction.
- Analytical and problem‑solving skills to troubleshoot both technical and learner‑related issues; adaptable in adjusting tools, methods, and approaches.
Instruction, Facilitation & Adult Learning
- Knowledge of adult learning principles and hands‑on training methodologies.
- Skilled in conducting workshops, demonstrations, and classroom/virtual sessions for varied skill levels.
- Effective classroom and workshop management, including safe use of tools, vehicles, and equipment.
Curriculum Design & Delivery Quality
- Ability to design, update, and maintain training content aligned with evolving technologies.
- Strong written communication for course materials, assessments, and instructional resources.
Communication, Coaching & Relationship Management
- Strong verbal and written communication skills for in‑person and virtual delivery.
- Ability to assess learner performance and provide constructive, actionable feedback.
- Strong interpersonal skills and ability to build rapport with technicians, dealership staff, and internal/external stakeholders.
- French and/or German language skills are an asset.
Technology, Organization & Administrative Skills
- Proficiency with Microsoft Office, LMS platforms, and curriculum development tools.
- Ability to plan multi‑month schedules, manage logistics, and maintain accurate training records.
- Strong attention to detail across attendance, assessments, and documentation.
Safety, Environment & Professional Conduct
- Solid understanding of shop safety and EV/high‑voltage protocols, with the ability to model and enforce safe work practices.
- Commitment to maintaining a respectful, inclusive, and psychologically safe learning environment.
Travel & Mobility
- Ability to travel up to 50% for regional, national, or international training.
- Valid driver’s license in good standing and ability to operate training vehicles.
- Valid passport for occasional international travel.
About Volkswagen Group Canada Inc. (VGCA)
At Volkswagen Group Canada, our drive goes far beyond the vehicles we put on the road—it is powered by the people who imagine, create, and elevate our employee and customer experience every day. We embrace an open, inclusive, and collaborative culture where creativity thrives, and teams are empowered to make an impact. Recognized as a Top Employer in Canada and North America, we are committed to high performance, innovation, and responsible leadership. As the Canadian subsidiary of Volkswagen AG—one of the world’s leading automotive groups—we represent iconic brands including Volkswagen, Audi, Porsche, Lamborghini, Bentley, and more. From our Ajax, Ontario headquarters, we support over 180 Volkswagen and Audi dealerships nationwide and operate a dynamic national hub that includes brand operations, , technical training centers, a regional parts distribution center, and essential corporate functions.
Why You’ll Love Working Here
As a valued member of Volkswagen Group Canada, you’ll enjoy a comprehensive range of benefits designed to support your well‑being, growth, and success:
- Health & Wellness Coverage – Flexible medical, dental, and vision plans, plus a Health Spending Account to support your unique wellness needs.
- Retirement & Savings – A competitive defined‑contribution pension plan and generous company match to help you plan for the future.
- Compensation & Rewards – A Bonus & Merit Program that recognizes performance and aligns with our pay‑for‑performance philosophy.
- Vehicle Programs – Discounted leasing and purchase benefits for employees and eligible family members—up to four vehicles annually.
- Hybrid Work Environment – An engaging, modern workspace that supports creativity, collaboration, and flexible work options (where applicable).
- Personal & Volunteer Days – Time for what matters most—rest, personal commitments, meaningful community involvement, or cultural celebrations.
- Company Designated Holidays – Additional time off in December to enjoy the holiday season.
- Wellness Support – Access to mental health resources, fitness discounts, and initiatives promoting holistic well‑being.
- Tuition Reimbursement – Financial support for approved courses to help you continue growing and building your career.
Please Note: We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.
Job Description Disclaimer: This job description outlines the general responsibilities and expectations for the position. It is not exhaustive and may be updated at any time to reflect evolving business needs. Duties may be added, removed, or adjusted at the company’s discretion.
Accessibility & Accommodation: Volkswagen Group Canada is committed to fostering a diverse, inclusive, and accessible workplace. All qualified employees receive fair consideration for opportunities regardless of race, color, religion, sex, sexual orientation, gender identity/expression, family status, national origin, age, disability, or any other protected characteristic. Applicants requiring accommodation support at any stage of the recruitment process—application, interview, or assessment—should contact the VGCA assigned recruiter or email VGCAHumanResources@vw.ca, and we will work with you to ensure a barrier‑free experience.
Privacy & Use of AI Notice: Personal information collected during the recruitment process will be handled in accordance with applicable privacy laws and used solely to assess candidate suitability and administer the hiring process. Volkswagen Group Canada uses AI‑enabled tools within our applicant tracking system to support the screening of applications for completeness and validity.
It’s more than a career—it’s what drives us. At Volkswagen Group Canada (VGCA), we know our vehicles are exceptional because of the people behind them. Our success is built on a culture where every voice matters, ideas are encouraged, and collaboration fuels our momentum. We take pride in our commitment to social responsibility, celebrate diversity, innovate boldly, and support one another as one team. At VGCA we value initiative, creativity, teamwork, and high performance. Across all departments and brands, we share a common goal: to deliver excellence and create a consistent, outstanding experience for our employees, dealerships, and customers.
Drive Your Career With VGCA
- Competitive compensation and comprehensive benefits
- Opportunities for continuous growth and development
- A flexible, collaborative work culture
- A chance to work closely with innovative Volkswagen and Audi vehicles and technologies
Position Overview
Under the direction of the Manager, Group Academy, this individual contributor role is responsible for delivering high quality technical training to Volkswagen and Audi dealership service personnel, with a focus on the effective application of automotive technologies and processes. Training includes theoretical instruction as well as hands on diagnostic, maintenance, and repair procedures, delivered through a variety of blended learning formats. The position is also accountable for the day to day operations and maintenance of the Training Center, including accurate scheduling, reporting, and administration of classes within the Learning Management System (LMS). In addition, the role contributes to the review, maintenance, and development of course curriculum and training content to ensure accuracy and alignment with emerging technologies.
This position is based on site 3+ days per week at our Ajax Corporate Office, Monday through Friday during standard business hours. While the schedule follows a regular weekday structure, flexibility may be required to meet business needs. Due to the nature of the role and training delivery requirements, occasional additional hours or adjustments to the work schedule may be necessary to support operational demands.
This role operates in classroom, workshop, and office environments with hands‑on technical instruction. Bona Fide Occupational Requirements (BFORs) include the ability to stand, walk, and sit for extended periods; lift and handle tools, components, and training materials (up to 40 lbs per organizational standards); reach, bend, and maneuver around vehicles; maintain sustained sensory focus during diagnostics and demonstrations; and use fine motor skills for tools, diagnostic equipment, and instructional technology.The role requires managing multiple activities in a dynamic environment and responding quickly to changing workshop or learner conditions. Strict adherence to safety protocols, including EV and high‑voltage systems, is mandatory.
Primary Responsibilities
- Champion and represent the Volkswagen and Audi brands, ensuring all training delivery reflects the organizations’ technical excellence, safety standards, and customer experience expectations.
- Deliver high quality technical instruction to dealership technicians and VGCA corporate employees, using the established Service Training curriculum and applying best practice adult learning methodologies.
- Plan, coordinate, and execute a continuous three month rolling Service Training schedule, including accurate class setup, roster management, and course closure within the Learning Management System (LMS).
- Collaborate on the review, enhancement, and development of training curricula, ensuring course materials, delivery methods, and assessments remain current, technically accurate, and aligned with emerging technologies.
- Contribute to New Model Launch and New Technology initiatives, supporting content development, training readiness, and technical accuracy for both planning and execution phases.
- Oversee day to day operations of the Learning Center, ensuring optimal functionality, safety, and security of all assets—including training vehicles, diagnostic equipment, tools, and facility resources—while maintaining compliance with all corporate and regulatory standards.
Qualifications
Education
- Post‑secondary diploma in automotive or mechanical studies, or equivalent experience, required; bachelor’s degree in automotive science or related field preferred.
- Valid Provincial Technician’s License or Interprovincial Red Seal Certification required.
- Certification in Adult Learning or Instructional Methodologies is an asset.
Experience
- 5+ years in a technical automotive role within an OEM dealership required.
- 3+ years of training, teaching, or instructional experience preferred.
Job‑Specific Requirements
Technical & Diagnostic Expertise
- Strong understanding of automotive systems, diagnostics, repair procedures, and emerging technologies.
- Ability to clearly translate complex technical concepts into accessible instruction.
- Analytical and problem‑solving skills to troubleshoot both technical and learner‑related issues; adaptable in adjusting tools, methods, and approaches.
Instruction, Facilitation & Adult Learning
- Knowledge of adult learning principles and hands‑on training methodologies.
- Skilled in conducting workshops, demonstrations, and classroom/virtual sessions for varied skill levels.
- Effective classroom and workshop management, including safe use of tools, vehicles, and equipment.
Curriculum Design & Delivery Quality
- Ability to design, update, and maintain training content aligned with evolving technologies.
- Strong written communication for course materials, assessments, and instructional resources.
Communication, Coaching & Relationship Management
- Strong verbal and written communication skills for in‑person and virtual delivery.
- Ability to assess learner performance and provide constructive, actionable feedback.
- Strong interpersonal skills and ability to build rapport with technicians, dealership staff, and internal/external stakeholders.
- French and/or German language skills are an asset.
Technology, Organization & Administrative Skills
- Proficiency with Microsoft Office, LMS platforms, and curriculum development tools.
- Ability to plan multi‑month schedules, manage logistics, and maintain accurate training records.
- Strong attention to detail across attendance, assessments, and documentation.
Safety, Environment & Professional Conduct
- Solid understanding of shop safety and EV/high‑voltage protocols, with the ability to model and enforce safe work practices.
- Commitment to maintaining a respectful, inclusive, and psychologically safe learning environment.
Travel & Mobility
- Ability to travel up to 50% for regional, national, or international training.
- Valid driver’s license in good standing and ability to operate training vehicles.
- Valid passport for occasional international travel.
About Volkswagen Group Canada Inc. (VGCA)
At Volkswagen Group Canada, our drive goes far beyond the vehicles we put on the road—it is powered by the people who imagine, create, and elevate our employee and customer experience every day. We embrace an open, inclusive, and collaborative culture where creativity thrives, and teams are empowered to make an impact. Recognized as a Top Employer in Canada and North America, we are committed to high performance, innovation, and responsible leadership. As the Canadian subsidiary of Volkswagen AG—one of the world’s leading automotive groups—we represent iconic brands including Volkswagen, Audi, Porsche, Lamborghini, Bentley, and more. From our Ajax, Ontario headquarters, we support over 180 Volkswagen and Audi dealerships nationwide and operate a dynamic national hub that includes brand operations, , technical training centers, a regional parts distribution center, and essential corporate functions.
Why You’ll Love Working Here
As a valued member of Volkswagen Group Canada, you’ll enjoy a comprehensive range of benefits designed to support your well‑being, growth, and success:
- Health & Wellness Coverage – Flexible medical, dental, and vision plans, plus a Health Spending Account to support your unique wellness needs.
- Retirement & Savings – A competitive defined‑contribution pension plan and generous company match to help you plan for the future.
- Compensation & Rewards – A Bonus & Merit Program that recognizes performance and aligns with our pay‑for‑performance philosophy.
- Vehicle Programs – Discounted leasing and purchase benefits for employees and eligible family members—up to four vehicles annually.
- Hybrid Work Environment – An engaging, modern workspace that supports creativity, collaboration, and flexible work options (where applicable).
- Personal & Volunteer Days – Time for what matters most—rest, personal commitments, meaningful community involvement, or cultural celebrations.
- Company Designated Holidays – Additional time off in December to enjoy the holiday season.
- Wellness Support – Access to mental health resources, fitness discounts, and initiatives promoting holistic well‑being.
- Tuition Reimbursement – Financial support for approved courses to help you continue growing and building your career.
Please Note: We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.
Job Description Disclaimer: This job description outlines the general responsibilities and expectations for the position. It is not exhaustive and may be updated at any time to reflect evolving business needs. Duties may be added, removed, or adjusted at the company’s discretion.
Accessibility & Accommodation: Volkswagen Group Canada is committed to fostering a diverse, inclusive, and accessible workplace. All qualified employees receive fair consideration for opportunities regardless of race, color, religion, sex, sexual orientation, gender identity/expression, family status, national origin, age, disability, or any other protected characteristic. Applicants requiring accommodation support at any stage of the recruitment process—application, interview, or assessment—should contact the VGCA assigned recruiter or email VGCAHumanResources@vw.ca, and we will work with you to ensure a barrier‑free experience.
Privacy & Use of AI Notice: Personal information collected during the recruitment process will be handled in accordance with applicable privacy laws and used solely to assess candidate suitability and administer the hiring process. Volkswagen Group Canada uses AI‑enabled tools within our applicant tracking system to support the screening of applications for completeness and validity.
Ajax, ON, CA, L1S 7G7