It’s more than just a career; it’s a passion. While we love our vehicles, we recognize that it’s the people behind them who truly make them exceptional. We cherish our open and speak-up culture, embrace our commitment to social responsibility, celebrate diversity, innovate boldly, take pride in what we do, and thrive together as a team. 

At Volkswagen Group Canada, Inc. we value initiative, creativity, teamwork, and high performance within a dynamic and engaging environment. Our shared goal across all departments and brands is to uphold superior standards and provide a consistent, outstanding brand experience. 

Why Join Us? 

• Competitive compensation and comprehensive benefits 

• Opportunities for growth and development 

• A flexible, collaborative work culture 

• The chance to work with innovative Volkswagen and Audi vehicles 

Bring your passion and ideas to a team that’s shaping the future of mobility. Apply today and drive your career forward with Volkswagen Group Canada, Inc.

Position Overview

This position leads the full operations of VGCA’s Corporate Vehicle Services (CVS), overseeing all company vehicle programs, asset lifecycle management, and delivery centre operations. The role provides leadership to the multi-member team and manages vehicles and assets, ensuring all programs operate efficiently, compliantly, and in alignment with VW and Audi brand priorities.

The CVS Manager is responsible for the strategic development, continuous improvement, and daily execution of all employee, retiree, affiliate, assigned driver, departmental fleet/pool, and Friends & Family programs that support recruitment, retention, brand ambassadorship, business mobility, product introduction, marketing, and event and training needs across the organization. The role ensures exceptional service delivery to 1,000+ internal and external customers through clear policies, optimized processes, and coordinated cross functional support.

A key accountability includes full operational responsibility for VGCA’s on site vehicle delivery centres, managing the end-to-end delivery of more than 200 vehicles annually at the primary location and establishing the operational framework for a second centre with an expected capacity of 800 vehicles per year. This includes ensuring compliant, efficient throughput and consistently high customer/employee experience.

The role requires a dynamic, analytical, process and customer oriented leader able to navigate complex operational requirements, compliance considerations, and the evolving company car landscape. The CVS Manager oversees vehicle flow optimization, asset utilization, vendor and dealer coordination, and executive reporting through department wide KPIs. The position leads one of the company’s largest benefits, develops SOPs, policy frameworks, and program business plans that improve operational performance, reduce bottlenecks, and support the onboarding of new ventures with affiliated companies.

Key Responsibilities

•    Lead end to end Corporate Vehicle Services operations, overseeing all company vehicle assets and programs including- employee lease, retiree, affiliate, assigned driver, departmental fleet/pool, and Friends & Family programs, representing vehicles, customers, and assets. 
•    Define and manage the company vehicle program operations and strategy, including governance, controls, compliance, and continuous improvement across all programs. 
•    Develop, refine, and implement policies and procedures governing all company vehicle programs; ensure clear communication, consistent application, and organization wide adherence. 
•    Monitor compliance with all vehicle program policies, investigate violations, document exceptions, and take appropriate corrective action, including recommending or enforcing removal of participants who fail to meet policy expectations. 
•    Develop, refine, and execute new or updated programs to ensure competitive, compliant, cost effective, and employee centric solutions aligned with VW and Audi brand priorities. 
•    Coordinate cross functional integration of processes, systems, and data flows with Finance, Payroll, Accounting, HR, IT, Insurance, Logistics, Distribution, Transportation, and dealer partners to maximize accuracy, efficiency, communication, and asset control. 
•    Establish, monitor, and report KPIs and operational metrics for all programs, providing executive level transparency and data driven insights. 
•    Lead, coach, and develop the CVS team, including recruitment, performance management, goal setting, and ongoing professional development. 
•    Chair the cross functional Company Car Committee, overseeing policy alignment, program direction, and resolution of escalated policy violations. 
•    Lead major projects involving insurance program changes, system upgrades, operational redesigns, and new program or platform implementations. 
•    Develop and manage all communications related to company car programs, including policies, newsletters, SOPs, training materials, order guides, intranet resources, and program updates. 
•    Stay current with vehicle related regulations (licensing, insurance, disposal, registration, taxation, industry standards) and recommend necessary adjustments to senior management. 
•    Provide subject matter expertise to cross organizational initiatives requiring CVS input. 
•    Ensure efficient end to end vehicle flow to maximize utilization, reduce idle time, and improve asset turnover in support of year over year profitability. 
•    Manage department budgets, financial controls, and vendor relationships, including initial procurement, contract management & oversight and approval of vendor payments. 
•    Build and execute vehicle program business plans aligned with VW and Audi brand priorities, supporting operational performance and employee brand ambassadorship. 
•    Build, monitor, and manage department wide KPIs (delivery volumes, days to delivery, auction cycle times) to drive transparency and continuous improvement. 
•    Lead the successful onboarding of new affiliate companies into VGCA’s vehicle programs, ensuring compliance and operational readiness.
•    Manage the operations of two company vehicle delivery centres, coordinating all on site activities including PDIs, licensing and registration of new vehicles, and auction preparation at turn in to ensure compliant, efficient throughput and consistent customer experience.

Qualifications

Education

• Bachelors Degree in Business or Operations and/or equivalent work experience

Experience

• 7+ years of relevent experience
• 3+ years of supervisory experience

Skills

• Data driven operations: building and reporting KPIs (e.g., days to delivery, utilization, idle time) and using insights to drive continuous improvement.
• Change and project management leading initiatives (system upgrades, insurance program transitions, process redesigns) with clear timelines and risk controls.
•  Ability to demonstrate and articulate both strategic and tactical thinking, applying long range planning while executing operational requirements effectively.
• Ability to develop and execute communication plans across formats including policies, lease agreements, manuals, presentations, training, and intranet content.
• Delivery centre or dealership operations exposure: coordinating PDIs, licensing/registration, and auction turn in activities; comfort setting throughput targets and SLAs.
• Cross functional program leadership with Finance, Payroll, Accounting, HR, IT, Insurance, Logistics/Transportation, and dealer partners.
• Regulatory fluency (Canada): licensing/registration, insurance, taxation on premiums, record keeping, and disposal/auction standards.
• Vendor and contract management (selection, negotiation, SOWs, KPIs), plus oversight of third party service providers (e.g., dealerships, licensing, transportation, remarketing).
• Budget ownership and financial acumen.
• Ability to develop clear, effective policies and procedures, ensuring they are well structured, compliant, and aligned with organizational needs.
• Ability to act on issues promptly and decisively, including identifying policy gaps, recommending corrective actions, and implementing solutions based on risk, data, or deficiencies.
• Strong conflict resolution skills, with the ability to address issues promptly and guide parties to timely, professional resolution.
• Strong governance capability, ensuring criteria are applied consistently, systematically, and in a value added manner.
• Knowledge of insurance claims/accident management processes and incident prevention programs.
• Ability to influence and negotiate at all levels of the organization, securing alignment and driving outcomes without official authority. 

Additional Assets

• Bilingual (English/French) and experience coordinating across multiple Canadian provinces.
• Automotive OEM, captive finance, or large dealer group background.