Brief Role Description

About the Role
As a Technical Account Manager (TAM), you will play a critical leadership role in scaling and strengthening a high-performing Engineering Hub operating in a complex, international ecosystem.
You will act as the strategic bridge between engineering delivery, client stakeholders, and governance, ensuring predictable outcomes, operational excellence, and long-term partnership success. This is a hands-on leadership role with real influence over people, portfolio, and delivery strategy.
You will work closely with senior client stakeholders, Engineering Managers, and Hub leadership, driving alignment between business priorities and engineering execution.

Your Mission
• Ensure reliable, high-quality delivery across multiple engineering teams
• Translate business and product needs into clear, executable delivery strategies
• Lead and develop Engineering Managers, fostering strong leadership and accountability
• Provide portfolio transparency, risk management, and proactive communication
• Act as the primary escalation and alignment point between client and hub

Key Responsibilities
Stakeholder & Client Leadership

• Serve as the primary technical and delivery partner for assigned client domains
• Build trusted relationships with leaders, engineers, and senior stakeholders
• Align scope, priorities, timelines, and expectations across all parties
• Proactively manage communication, forecasting, and delivery commitments

Engineering Delivery & Portfolio Oversight
•Oversee delivery performance across multiple engineering teams
• Ensure consistent application of Agile / SAFe practices (PI Planning, Iterations, Demos, Inspect & Adapt)
• Coordinate cross-team dependencies, risks, and resource allocation
• Promote engineering excellence, quality standards, and delivery predictabilit

What You Bring
Experience & Background
• Strong IT / Engineering background, with solid academic and professional foundations
• 7+ years of leadership experience in software engineering or digital delivery environments
• Proven experience managing multi-team or multi-product delivery landscapes
• Track record of working with international, multicultural teams
• Deep understanding of modern software development and delivery models
• Strong experience with Agile methodologies; SAFe experience is a strong advantage
• Ability to navigate technical discussions and translate between business and engineering
• Strong people leadership skills: coaching, feedback, conflict management
• Excellent stakeholder management and negotiation capabilities
• Comfortable engaging with senior and executive-level stakeholders
• Fluent English (written and spoken); Portuguese is a plus
• High sense of ownership, accountability, and structured problem-solving
• Analytical, pragmatic, and improvement-driven
• People-centric leader with strong emotional intelligence