Annual gross salary range: Min. 30,795€ - Max. 37,620€

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide.

We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently hiring an IT Operations Specialist to join our I&E HUB in Lisbon.

Who are we?

At the Innovation & Engineering Hub, we develop bold, market-ready solutions that support Volkswagen Group and its leading brands. Together with TRATON Group’s Global R&D — home to brands like Scania, MAN, International, and Volkswagen Truck & Bus — we’re building the future of intelligent and sustainable transport. Global R&D focuses on:

• Alternative Drive Systems;

• Digitalization;

• Automated Driving;

• Road Safety.

We’re not just manufacturing vehicles — we’re engineering the future of mobility.

What do we do in our team?

The IT Operations team ensures reliable, secure and efficient IT services for the TRATON Engineering Hub, supporting employees and business continuity through effective workplace technology, IT operations, infrastructure support and stakeholder coordination, in line with internal standards and Volkswagen Group guidelines.

The team is hands-on, structured and customer-focused, combining strong technical troubleshooting skills with operational discipline and effective stakeholder coordination. The role requires adaptability to a growing hub environment while maintaining a strong focus on responsiveness, process compliance and continuous improvement.

What will your responsibilities be?

• Provide day-to-day IT support for employees, ensuring timely resolution of incidents, requests and workplace technology needs;

• Manage IT onboarding and offboarding activities, including user access, equipment preparation, workplace tools and coordination with internal service teams;

• Install, configure and maintain hardware, software, mobile devices, collaboration tools and office technology across Windows, macOS and iOS environments;

• Oversee IT asset management, including procurement, inventory control, lifecycle tracking, cost monitoring and replacement planning;

• Create and maintain technical documentation, knowledge base articles and user guides, and train users on IT tools and good practices;

• Coordinate external IT service providers, internal IT teams and client or partner stakeholders to ensure smooth service delivery and alignment with security policies;

• Support office infrastructure topics, including network connectivity, meeting room technology, multimedia systems and workplace security requirements;

• Contribute to incident management, root-cause follow-up, documentation and continuous improvement of local IT processes;

• Ensure compliance with internal IT standards, information security guidelines and data protection requirements;

• Identify opportunities to improve efficiency, user experience and operational stability through automation, standardization and adoption of relevant IT best practices.
  
  

What requirements are we looking for?

• Relevant experience in IT operations, workplace technology, end-user support or systems administration;

• Solid knowledge of end-user computing, hardware, software, networks, mobile devices and collaboration platforms;

• Experience with IT service management, ticketing, incident resolution and operational documentation;

• Good understanding of identity and access management, IT security principles and corporate compliance requirements;

• Strong problem-solving skills, ownership and ability to work independently in a dynamic environment;

• Excellent communication and customer-service skills, with the ability to collaborate effectively with employees, vendors and business stakeholders;

• Strong planning and prioritization skills, with the ability to manage multiple requests and dependencies;

• Fluent in Portuguese and English, both written and spoken.
  
  

Preferred Qualifications:

• Degree or technical certification in Information Technology, Computer Science, Systems Administration or a related field;

• ITIL Foundation certification or equivalent practical knowledge of IT service management;

• Hands-on experience with Microsoft 365, Microsoft Entra ID (Azure Active Directory), endpoint management or enterprise device management platforms;

• Strong experience administering MacBooks in a corporate environment (MDM enrollment, corporate images, FileVault, updates, deployment and tech refresh);

• Experience working in multinational, engineering, technology or shared-service environments.
  
  

Location & Mobility

The position is fully onsite, based in Lisbon, with flexibility to work from Palmela when required by operational needs.

What we offer

Competitive compensation package;

Flexible work hours and a hybrid model;

Attractive workspace;

Employee health care and life insurance;

Social benefits and several discounts;

Training and professional career development.