Who is Volkswagen Financial Services?

It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. Volkswagen Financial Services is the largest provider of automotive financial services worldwide.

As the largest provider of automotive financial services worldwide, we pride ourselves on fostering a diverse, inclusive, and equal-opportunity workplace.

At our VWFS Porto location, you’ll join a dynamic team committed to innovation and excellence in financial and technological services.

The role:

We are looking for a motivated and detail-oriented Business Analyst who thrives at the intersection of business and technology. In this role, you will work closely with stakeholders and technical teams to capture, analyze, and translate business requirements into actionable user stories for Salesforce solutions. Your work will directly contribute to enhancing customer journeys and optimizing business processes.

Main Responsabilities:

• Gather, document, and prioritize business requirements
• Translate business needs into clear user stories with acceptance criteria
• Support sprint planning, testing, and user acceptance testing (UAT)
• Identify opportunities for process automation and optimization
• Align with project stakeholders and monitor roadmap risks

We believe that the right profile for this job should have / be:

• 2–3 years of working experience as a Business Analyst (target, not strict)
• Alternatively, experience as a Salesforce Administrator
• Basic understanding of the Salesforce platform and its capabilities
• Familiarity with Agile methodology and user story development
• Skills in data analysis and business process modeling
• Strong communication and stakeholder management abilities
• High attention to detail and analytical thinking

What we Offer:

• Long-term contract
• Competitive package including private health insurance, life insurance and meal allowance (pay by meal card)
• Bonuses and benefits depending on performance
• Schooling allowance and pension scheme
• Incredible and unique annual company events
• Opportunity to work on an international project and be part of multicultural and multidisciplinary team
• Solid performance evaluation and career management methodologies
• Continuous training – technical and behavioral development.