Successfully support our market by defining process standards and supporting the Portuguese market during their projects to integrate these standards. Besides that, this IT Functional Business Analyst will support several business teams, incident and problem management, and finally daily needs and requirements from the different teams located in Lisbon.

In this role, you will be responsible for:

• Supporting the definition of our domain-wide rollout roadmap for standard processes
• Focus on delivering standard requirements in a complex environment
• Responsible for defining design standards for future documents (ARIS or similar)
• Provide benchmarks, best practice, sparring and knowledge transfer to several teams
• Participation in multiple projects simultaneously
• In the incident management process, you need to be responsible for monitor incident process, support internal teams and support the IT service provider.
• In the problem management process, you need to support the internal team and all the problem process they may have.
• Support business regarding IT problems and doubts.
• Support Application Landscape management and information security system process.

We believe that the right profile for this job should have / be:

• Previous experience of 1 year in similar positions, like Functional Analyst, Business Analyst, Business Process Analyst, Support Application.
• Demonstrated Financial experience (Automotive), Retail, Wholesale and Renting ( a distinct advantage ); Insurance & Services.
• University degree in Information Technology Management or Computer Science or a comparable degree.
• Process Oriented.
• Team Oriented Skills.
• Native Portuguese, proficiency in English.
• Knowledge of ISO quality Standards related to ITC&BPM activities.
• Profound Knowledge of MS Office.
• Profound Knowledge of creating complex calculations in tools like Excel, MS Acces.
• Knowledge in SQL and will be an advantage knowledge in C#.
• Speaks & writes English fluently

What we Offer:

• Long-term contract.
• Competitive package including private health insurance, life insurance and meal allowance (pay by meal card).
• Bonuses and benefits depending on performance
• Schooling allowance and pension scheme
• Incredible and unique annual company events
• Opportunity to work on an international environment and be part of multicultural and multidisciplinary team
• Solid performance evaluation and career management methodologies
• Continuous training – technical and behavioral development