As Junior SAP SuccessFactors Support Consultant, you will build up the main support for Porsche Holdings future global HR IT platform “HelloSuccess” in 29 countries. With your fundamental understanding of processes and systems, particularly in SAP SuccessFactors, you will use your expertise to support more than 35,000 employees, managers, and local HR departments worldwide.  

 
What will you do: 

• Expert for HR modules within SuccessFactors (EC; REC; ONB; PMGM, SPCDP and LMS) 

• First point of contact for HR and IT Country Leaders in 29 countries 

• Detailed Error Analysis and Troubleshooting: Handling and resolving tickets for issue resolution in HelloSuccess (Ticket processing) ​ 

• Creation of Support Tickets and forwarding unsolvable issues to higher support levels ​ 

• Continuous development of processes and ensuring process documentation (e.g., FAQs, workbooks) 

What makes you fit: 

• Bachelor's Degree  in Management, Human Resources, or IT

• Knowledge about SuccessFactors (1 year of experience) 

• Comfortable user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word and Excel

• Passionate about delivering a great customer experience in service delivery 

• Able to perform in a geographically dispersed international team 

• Fluency in English is required; fluency in Portuguese, German and Spanish is a plus 

• Able to deliver high degree of customer satisfaction 

• Focus on establishing great working relations with the other members of the team 

• Valid Work Permit for Portugal 

What we offer: 

• Flexible working hours & hybrid work model 

• Health & Life insurance 

• Transportation from Lisbon and Free parking 

• Free access to company Gym 

• Daily meal allowance and canteen 

• Gross annual salary: EUR 16.800 – EUR 19.200 

Got the Drive?