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Commercial support employee (f/m/d)

Commercial support employee (f/m/d)

Job ID:  26310
Company:  Porsche Inter Auto S d.o.o.
Location: 

Beograd, RS, 11000

Department:  Customer Service
Career Level:  Entry Level
Working Model:  Full-time
Contract Type:  Unlimited
Remote Working:  Mobile Work not possible
Posting Date:  May 25, 2026

Commercial support employee (f/m/d)

Are you ready for the next step in your career and like the idea of joining a fast-paced, dynamic and international company? Be part of our team and shape with your experience and ideas the future for sustainable success of the company.

 

 

Possible Tasks within this Role

Reception: Welcoming clients, taking initial inquiries, and directing them to the responsible departments (service/sales).
Customer Support: Updating and responding to inquiries/tickets via the Significo platform, communicating by phone, and replying to email and online inquiries in line with Porsche standards.
Hospitality: Guiding clients to appropriate areas (Customer Lounge), providing refreshments and information.
Scheduling: Booking service appointments (by phone, Significo platform, web, email) with active use of CROSS service software.
Parts Coordination: Scheduling appointments for work orders with received spare parts (as instructed by service advisors).
Quality Check: Verifying open manufacturer campaigns/recalls.
Planning: Preparing daily schedules allocating booked vehicles to service advisors.
Operations Control: Ensuring adherence to agreed service appointments and workshop capacity.
Data Management: Accurately recording and verifying client and vehicle data using existing databases.
CRM Management: Active use of CRM systems (C@P) for customer loyalty and GDPR data handling.
Customer Experience: Monitoring customer satisfaction, recording feedback and complaints.
Digital Assets: Managing digital media in the showroom (TVs, tablets, Wi-Fi, Porsche Lifestyle collection).
Presentation: Maintaining cleanliness and presentation of the Customer Lounge and showroom space.
Marketing Support: Promoting campaigns and analyzing results in collaboration with responsible staff.
Administration: Assisting with administrative tasks as needed.
Compliance: Monitoring adherence to manufacturer and importer directives, rules, and regulations.

Qualification requirements

Education: Minimum Level IV qualification (secondary school, 4 years) in economics, law, administration, or a related field.
Experience: At least 1 year of work experience in the automotive sector, luxury retail, or hospitality.
Customer Service: Experience working with clients in sales or aftersales.
Languages: Knowledge of English and/or German.
IT Skills: Excellent knowledge of the MS Office package.
Driving License: Valid Category B driver’s license; active driver.

Skills

  • Adaptability
  • Administrative Skills
  • Communication Skills
  • Customer Service

What we offer:

 

Multinational environment and culture
Attractive salary and bonus system
Meal- and transportation allowance defined by the law
Minimum 20 days of annual leave
Possibility for additional trainings and development
24/7 accident insurance
Private employee health package
Socializing with colleagues through various team building activities

 

Apply now!

Are you ready for the next step in your career and like the idea of joining a fast-paced, dynamic and international company? Be part of our team and shape with your experience and ideas the future for sustainable success of the company.

 

 

Possible Tasks within this Role

Reception: Welcoming clients, taking initial inquiries, and directing them to the responsible departments (service/sales).
Customer Support: Updating and responding to inquiries/tickets via the Significo platform, communicating by phone, and replying to email and online inquiries in line with Porsche standards.
Hospitality: Guiding clients to appropriate areas (Customer Lounge), providing refreshments and information.
Scheduling: Booking service appointments (by phone, Significo platform, web, email) with active use of CROSS service software.
Parts Coordination: Scheduling appointments for work orders with received spare parts (as instructed by service advisors).
Quality Check: Verifying open manufacturer campaigns/recalls.
Planning: Preparing daily schedules allocating booked vehicles to service advisors.
Operations Control: Ensuring adherence to agreed service appointments and workshop capacity.
Data Management: Accurately recording and verifying client and vehicle data using existing databases.
CRM Management: Active use of CRM systems (C@P) for customer loyalty and GDPR data handling.
Customer Experience: Monitoring customer satisfaction, recording feedback and complaints.
Digital Assets: Managing digital media in the showroom (TVs, tablets, Wi-Fi, Porsche Lifestyle collection).
Presentation: Maintaining cleanliness and presentation of the Customer Lounge and showroom space.
Marketing Support: Promoting campaigns and analyzing results in collaboration with responsible staff.
Administration: Assisting with administrative tasks as needed.
Compliance: Monitoring adherence to manufacturer and importer directives, rules, and regulations.

Qualification requirements

Education: Minimum Level IV qualification (secondary school, 4 years) in economics, law, administration, or a related field.
Experience: At least 1 year of work experience in the automotive sector, luxury retail, or hospitality.
Customer Service: Experience working with clients in sales or aftersales.
Languages: Knowledge of English and/or German.
IT Skills: Excellent knowledge of the MS Office package.
Driving License: Valid Category B driver’s license; active driver.

Skills

  • Adaptability
  • Administrative Skills
  • Communication Skills
  • Customer Service

What we offer:

 

Multinational environment and culture
Attractive salary and bonus system
Meal- and transportation allowance defined by the law
Minimum 20 days of annual leave
Possibility for additional trainings and development
24/7 accident insurance
Private employee health package
Socializing with colleagues through various team building activities

 

Apply now!
Job ID:  26310
Company:  Porsche Inter Auto S d.o.o.
Location: 

Beograd, RS, 11000

Department:  Customer Service
Career Level:  Entry Level
Working Model:  Full-time
Contract Type:  Unlimited
Remote Working:  Mobile Work not possible
Posting Date:  May 25, 2026
Posting Date:  May 25, 2026

Porsche Holding in Serbia

Porsche Holding in Serbia

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