Brief Role Description

We are looking for a highly motivated and customer-focused Sales Consultant who will represent the Audi brand with professionalism, passion, and a strong commitment to customer satisfaction. As the face of Audi, you will guide customers throughout their purchasing journey and help them discover the vehicle and mobility solution that best matches their lifestyle and ambitions. 

Possible Tasks within this Role

• Deliver an outstanding premium customer experience throughout the entire sales journey. 

• Act as an Audi Brand Ambassador and represent the brand values of progress, innovation, and premium quality. 

• Build and maintain strong, long-term relationships with existing and potential customers. 

• Proactively acquire new customers through showroom activities, events, referrals and sales strategy.

• Identify customer needs and translate them into tailored vehicle and mobility solutions. 

• Present Audi vehicles, technologies, equipment, accessories, financing options, and additional services in a clear and consultative manner. 

• Conduct professional vehicle presentations and personalized test drives. 

• Prepare customer-specific offers and manage negotiations within company policies and approved commercial frameworks. 

• Coordinate the complete sales process from first contact and quotation through ordering, registration, vehicle delivery, and post-sale follow-up. 

• Maintain complete and accurate customer, opportunity, activity, and sales documentation in the relevant CRM and reporting systems. 

• Ensure a premium vehicle handover and follow up after delivery to confirm satisfaction and strengthen customer loyalty. 

• Monitor market trends, customer preferences, competitor models, pricing, and commercial activities, and share relevant insights with management. 

• Contribute actively to sales volume, profitability, customer satisfaction, and market share targets. 

• Collaborate closely with colleagues in sales, marketing, after-sales, finance, leasing department to ensure a seamless customer experience. 
• Act independently and make decisions within the responsibilities, authorities, procedures, and commercial guidelines assigned to the role. 

• Report regularly to the Audi Brand Manager on customer insights, market developments, sales opportunities, competitor activities, operational challenges, and the matters outlined above.  
• Work closely with the Brand Manager and the wider team to identify growth opportunities, strengthen Audi's market position, enhance the customer experience, and collectively lead the sustainable development of the Audi business in Albania. 

Qualification requirements

What Makes You a Great Fit 

• Passion for premium products, automotive innovation, and customer excellence. 

• Strong interpersonal, communication, presentation, and negotiation skills. 

• Customer-oriented mindset with the ability to understand and anticipate individual needs. 

• Entrepreneurial attitude, self-motivation, and a strong drive to achieve results. 

• High level of professionalism, organization, reliability, and personal accountability. 

• Ability to build trust and long-term relationships with a diverse customer base. 

• Adaptability and willingness to work in a dynamic and fast-changing environment. 

• Strong team spirit and cross-functional collaboration skills. 

Qualifications 

• University degree in Business Administration, Marketing, Economics, Social Sciences, Psychology, or a related field. 

• Previous experience in automotive sales, premium retail, hospitality, real estate, or another customer-facing sales environment is an advantage. 

• Excellent command of Albanian and English, written and spoken.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint. 

• Experience with CRM systems and structured sales reporting is considered an advantage. 

• Valid Category B driving license. 

Skills