Brief Role Description

Possible Tasks within this Role

• Welcomes customers, handles initial inquiries and directs them to service and sales advisors to ensure a hospitable and professional experience.
• Manages showroom digital media and online presence according to brand standards.
• Supports preparation of Porsche marketing activities.
• Promotes and analyses campaign and event effectiveness.
• Responsible for proper display of the Porsche Lifestyle collection.
• Identifies customer wishes and expectations regarding the Porsche Lifestyle collection.
• Responds professionally and promptly to email inquiries (and other online channels inquiries) in accordance with Porsche standards.
• Monitors customer satisfaction and records complaints.
• Uses customer loyalty programs (C@P) and maintains accurate customer and vehicle records.
• Greets customers at Porsche Service Centre, answers phone calls, provides necessary information, and transfers calls to the appropriate responsible person.
• Provides direct and proactive customer assistance according to defined processes.
• Receives and greets all customers courteously and escorts them to the appropriate contact person or Customer Lounge.
• Responsible for Customer Lounge presentation and appearance.
• Monitors scheduled service customers, personally welcomes them, offers refreshments, and directs them to the responsible employee.
• Informs customers about the status of the service process.
• Creates “Porsche Fascinating Moments” through refreshments, Wi‑Fi access, and Porsche Lifestyle collection presentations.
• Assists with administrative tasks as required.
• Supports sales and aftersales teams when needed.
• Attends all mandatory Porsche training.
• Acts in compliance with legal, compliance, and integrity guidelines.
• Performs other tasks assigned by management.

Qualification requirements

Skills